and ensure transparency:
• Embrace the reporting of leading and lagging indicators
that both reflects a commitment to organizational learning
and removes any filters for good news only.
• Reward and recognize people for sharing their learnings
formally and highlight (whenever possible) the savings/
avoided losses by the solution they provide the organization.
• Reward and recognize people who aren’t afraid to speak up
when they see something that doesn’t look right.
• Provide insights to your leaders on how other industries
excelled by embracing transparency and used challenges
as a forum for learning. Two excellent reads are Black Box
Thinking, 6 and A Complaint Is a Gift. 7
• Build trust and transparency by encouraging manufacturing site leaders to share and debrief internally on a routine
basis with their entire team—condensing “what went well”
and “where can we do better.” Creating the dialogue in a
smaller, more familiar forum can encourage teams to share
Practice 4: Appreciation
Positive reinforcement and acknowledging the effort made,
even without the desired results, is a winning approach that
encourages constructive behaviors. To be effective, feedback
must be timely, regular, balanced, and consistent. While appreciation cannot be dished out randomly, a senior leader
should not miss the opportunity to praise great results, significant ongoing efforts, and landmark achievements consistent
with the corporate values and vision. The positive upward
cycle of senior leader support and praise cannot be underestimated. At Glanbia, the values of winning together and showing respect hardwire the principles of praise and appreciation,
where appropriate and at all levels.
It is widely known that employee engagement and motivation are amplified by believing their contributions make a difference and when they have a belief in the organization’s mission and vision. When setting a path to excellence, recognizing important contributions to further that mission is essential
and adds a motivational multiplier across the organization.
Land O’Lakes has had an all-encompassing quality recognition
program for a number of years and celebrates winning and
diverse contributions from across the entire enterprise. Additionally, Glanbia has implemented value-based recognition
programs across the business that call out each of their core
values in all activities and functions.
It is important to reflect on both the small and large contributions, and ensure that all functions feel able to participate.
The recognition forum can be used to reinforce the organizational mantra of food safety cultural excellence. The individual efforts are not random events but small steps along the
Practical ideas for senior leaders to set the tone for appreciation: